Booking Policy
Reservation Requests and Confirmation
Reservations made through the website, by email, by telephone, by WhatsApp, or through authorised third-party channels are subject to availability and confirmation by Wishing Tree Resorts. A booking should only be treated as confirmed once you receive written confirmation from us or through the relevant booking platform, and once any required deposit or prepayment has been successfully received.
Payment Structure
Bookings may be subject to one of the following payment mechanisms, depending on the rate type, offer, season, channel, or booking engine rules:
Full prepayment at the time of booking
Partial deposit at the time of booking with balance due before arrival, at check-in, or at check-out
Pay-at-property bookings secured by card guarantee or other approved method
Currency
Website rates and payments may be accepted in Sri Lankan Rupees (LKR) and/or [United States Dollars (USD), depending on the booking mechanism and guest location. Exchange-rate differences, card issuer charges, bank fees, or currency conversion losses/gains outside our control should be borne by the guest unless otherwise required by law.
Taxes and Charges
Room rates, meal plans, transfer rates, and other charges may be subject to applicable government taxes, levies, service charges, bank fees, gateway charges, and transaction costs. Whether such amounts are included or excluded should be clearly indicated at the time of booking.
Amendments
Any request to amend a booking, including dates, guest count, meal plans, room type, transfers, or inclusions, is subject to availability, rate differences, and any restrictions applicable to the booked rate or offer.
Cancellation Policy
Unless a different rate-specific policy applies:
Cancellations made 14 days prior to arrival may be eligible for a refund or cancellation without accommodation charge
Cancellations made after that period may incur [100% of stay]
No-shows may result in 100% of the booking value being charged
Non-refundable offers, promotional packages, peak-period bookings, or special-event bookings may be fully non-cancellable, non-amendable, and non-transferable.
Transaction Fees and Refunds
Where refunds are approved, they should be processed back to the original payment method within 14–21 working days, subject to banking and payment-processor timelines. Any non-refundable payment gateway charges, processing fees, bank charges, or transaction fees should be deducted where legally permissible and where disclosed at the time of booking.
Transfers and Third-Party Services
Airport transfers, excursions, or other third-party services arranged through us may be governed by separate operational terms, timing conditions, or supplier-specific cancellation rules.
Payment Policy
We may accept:
Visa, Mastercard, and other approved cards
Bank transfer, where offered
Online payment links or booking-engine payments
Pay-at-property settlement for eligible reservations.
Payments may be processed by third-party providers. Wishing Tree does not store full card data unless expressly handled through secure, compliant systems approved for that purpose. Pricing errors, suspicious transactions, failed authorisations, or fraud checks may result in a reservation being suspended, cancelled, or requested to be revalidated. The need for secure payment processing is implicit in Wishing Tree reservation structure and its reference to the secure transaction of personal data.
