Privacy Policy
Wishing Tree respects your privacy and is committed to handling personal data responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices available to you.
Information We May Collect
We may collect personal information, including:
Name
Email Address
Telephone Number
Address
Nationality
Booking details
Stay preferences or special requests
Payment-related information processed through authorised providers
Identification details where required for check-in, compliance, or guest registration
Correspondence submitted through enquiry forms, email, WhatsApp, or other channels.
Information Collected Automatically
When you use this website, we may automatically collect certain technical and behavioural information such as device type, browser type, IP address, approximate location, pages visited, referral source, session behaviour, and interactions with advertising or remarketing tools. This may occur through cookies, pixels, tags, analytics tools, and similar technologies.
How We Use Information
We may use personal information to:
Respond to enquiries
Process, confirm, manage, amend, or cancel reservations
Communicate before, during, and after a stay
Provide guest services
Process payments or refunds
Personalise offers or guest experience
Conduct analytics and website performance measurement
Carry out marketing where permitted
Comply with legal, tax, regulatory, security, and record-keeping obligations.
Third Parties and Service Providers
We may share data, where reasonably necessary, with booking engine providers, channel managers, payment processors, website hosts, analytics providers, advertising platforms, IT service providers, customer support providers, legal or regulatory authorities, and professional advisers. Where third parties process personal data on our behalf, we expect them to do so in accordance with applicable data protection and confidentiality obligations.
Marketing and Analytics
Cookies
Children’s Data
We do not knowingly collect personal data directly from children without appropriate involvement of a parent or guardian, except where information is provided as part of a lawful reservation or stay arrangement. Any booking involving minors should be made by a parent, guardian, or other authorised adult. Magical Ceylon’s policy expressly states it does not purposely gather personal information from individuals under 18, which is a useful baseline to adapt here.
Sensitive Data
We do not intentionally request sensitive personal data unless reasonably necessary for guest service delivery, accessibility, safety, legal compliance, or another legitimate purpose. Where such information is provided, it should be handled with appropriate confidentiality and only to the extent necessary.
Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including reservation management, guest service, legal compliance, tax and accounting records, dispute handling, and security administration.
Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal data held by us, or raise concerns about how it is being processed, by contacting us using the details on the website.
Contact for Privacy Matters
For privacy-related requests, please contact:
Manager
+94 57 757 2525
reservations@wishingtreeresorts.com
Viharagala, Beragala, Haputale, Sri Lanka.
Cookie Policy
This website uses cookies, pixels, tags, and similar technologies to support functionality, improve performance, understand website usage, and assist with advertising and remarketing.
We may use:
Essential cookies for site operation
Analytics cookies for traffic and performance measurement
Marketing cookies or pixels for campaign measurement and remarketing
Preference cookies to remember certain user settings.
By continuing to use the website, you consent to the use of cookies as described in this policy, subject to any cookie controls or consent tools implemented on the site. You may manage cookie preferences through your browser or device settings.
